Terms and Conditions

Last Updated: 
14-09-2026

Welcome to Veltrix. These Terms & Conditions govern your use of the Veltrix website and your purchase or use of our bike holders, bike carriers, accessories, and related products.

By accessing our website or purchasing our products, you agree to these Terms & Conditions.

1. About Veltrix

Veltrix provides bike holders, bike carriers, and related products designed to help customers securely carry or store their bikes.

Product availability, specifications, pricing, and features may vary from time to time.

2. Use of the Website

You agree to use the Veltrix website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities
• Attempt to gain unauthorised access to our website or systems
• Copy or reproduce our website content without permission
• Introduce harmful software or code
• Misuse our website or its services

Veltrix reserves the right to restrict access where misuse is identified.

3. Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate.

However, product specifications, dimensions, colours, materials, features, accessories, prices, and availability may change without prior notice.

Product images may also appear slightly different from the actual product due to lighting, photography, or screen settings.

Customers should check the applicable product specifications before placing an order.

4. Product Compatibility

Customers are responsible for checking whether the selected Veltrix bike holder or carrier is suitable for their bike, vehicle, mounting location, and intended use.

Where compatibility information is provided on the website, it is intended as general guidance.

If you are unsure about compatibility, please contact Veltrix before purchasing.

5. Proper Installation & Use

Veltrix products must be installed and used according to the applicable product instructions.

Customers are responsible for ensuring that:

• The product is correctly installed
• All required fittings are properly secured
• The bike is properly secured before movement
• The product is used within its recommended capacity
• The product is checked periodically for proper fitting and security

Improper installation or use may result in damage and may affect warranty eligibility.

6. Orders & Purchases

An order is considered confirmed only after the applicable order and payment process has been successfully completed.

Veltrix reserves the right to cancel or decline an order in circumstances including:

• Product unavailability
• Incorrect pricing or product information
• Payment issues
• Suspected fraudulent activity
• Circumstances beyond our reasonable control

Where applicable, refunds for cancelled orders will be handled according to the applicable refund policy.

7. Payments

Where online payments are available, payments may be processed through third-party payment service providers.

Customers may be subject to the terms and conditions of the relevant payment provider.

8. Warranty

Every Veltrix product comes with a 6-month warranty, subject to the applicable Warranty Policy.

The warranty primarily covers manufacturing defects and functional issues arising under normal and intended use.

Damage caused by accidents, misuse, improper installation, unauthorised modifications, excessive load, normal wear and tear, or other excluded circumstances may not be covered.

Please refer to our Warranty Policy for complete details.

9. Intellectual Property

All Veltrix trademarks, logos, product images, designs, text, graphics, videos, and other original website content are owned by or licensed to Veltrix.

You may not reproduce, modify, distribute, or commercially use our content without prior written permission.

10. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience. Veltrix does not control and is not responsible for third-party websites, their content, security, or privacy practices.

11. Limitation of Liability

Veltrix shall not be responsible for damage or loss resulting from improper installation, misuse, modification, overloading, failure to follow product instructions, or use of a product for a purpose for which it was not designed.

Nothing in these Terms & Conditions is intended to exclude liability that cannot legally be excluded under applicable law.

12. Changes to These Terms

Veltrix may update these Terms & Conditions from time to time.

The latest version will be published on this page with the updated date.

13. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts in Tamil Nadu, India, unless otherwise required by applicable law.

14. Contact Us

Veltrix
Main Road, 64,
Suramangalam, Leigh Bazaar,
Salem, Tamil Nadu – 636004, India

Phone / WhatsApp: +91 79700 27272
Email: reachveltrix@gmail.com