Privacy Policy

Last Updated: 
14-09-2026

At Veltrix, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or make an enquiry about our products.

By using the Veltrix website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you:

• Contact us through our website
• Submit a product enquiry
• Request information about our bike holders or accessories
• Contact us through WhatsApp, phone, or email
• Subscribe to our newsletter
• Request customer support or warranty assistance

The information may include:

• Name
• Phone number
• Email address
• Delivery or communication address
• Product details
• Information provided in your enquiry or message

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries
• Provide product information
• Process and manage orders
• Arrange delivery
• Provide customer and warranty support
• Communicate important information about your purchase
• Improve our website, products, and services
• Send relevant offers, news, or updates where permitted
• Maintain website security
• Comply with applicable legal requirements

3. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, remember preferences, and improve our services.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Sharing of Information

Veltrix does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers, delivery partners, payment providers, technology providers, or other business partners when required to provide our products and services.

We may also disclose information where required by law or by a lawful government or regulatory authority.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

6. Third-Party Services

Our website may contain links or integrations to third-party websites and services, including payment platforms, social media platforms, analytics services, and communication tools.

These third parties may have their own privacy policies. Veltrix is not responsible for the privacy practices of external websites or services.

7. Marketing Communications

If you subscribe to Veltrix updates, we may send information about products, offers, announcements, and other relevant updates.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, or comply with applicable legal requirements.

When information is no longer required, we may securely delete or anonymise it.

9. Your Privacy Rights

Subject to applicable laws, you may request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of information where legally applicable
• Withdrawal of consent for certain uses
• Opt-out from marketing communications

To make a privacy-related request, contact us using the details below.

10. Changes to This Privacy Policy

Veltrix may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

11. Contact Us

Veltrix
Main Road, 64,
Suramangalam, Leigh Bazaar,
Salem, Tamil Nadu – 636004, India

Phone / WhatsApp: +91 79700 27272
Email: reachveltrix@gmail.com