Shipping & Delivery Policy

Last Updated: 
14-09-2026

At Veltrix, we aim to deliver your bike holder and related products safely and conveniently. This policy explains our general shipping and delivery process.

1. Delivery Coverage

Veltrix offers delivery to locations across India, subject to service availability and delivery feasibility.

Certain locations may have limited delivery options or additional delivery charges.

2. Order Processing

Once your order and payment are successfully confirmed, we will begin processing your order.

Before dispatch, we may contact you to confirm:

• Name
• Phone number
• Delivery address
• Product and order details

Orders may take additional time to process during weekends, public holidays, promotional periods, or periods of high demand.

3. Delivery Time

Delivery timelines depend on:

• Product availability
• Delivery location
• Order confirmation
• Courier/transportation availability
• Local delivery conditions

An estimated delivery timeframe may be provided at the time of purchase or order confirmation.

Delivery timelines are estimates and may vary due to circumstances beyond our control.

4. Shipping Charges

Applicable shipping or delivery charges, if any, will be communicated during the order process.

Charges may vary depending on the delivery location, product size, weight, and transportation requirements.

5. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact number.

Veltrix will not be responsible for delays or failed deliveries caused by:

• Incorrect address
• Incomplete address
• Incorrect contact information
• Customer unavailability
• Restricted or inaccessible delivery locations

Additional delivery charges may apply if a shipment needs to be re-dispatched due to incorrect information provided by the customer.

6. Shipment Tracking

Where tracking is available, customers may receive shipment tracking details after the order has been dispatched.

Tracking information is provided by the applicable delivery partner and may take some time to update.

7. Receiving Your Order

Customers are advised to inspect the package when it is delivered.

Please check for visible:

• Damage to the package
• Missing parts or accessories
• Significant physical damage to the product

If you notice any issue, please contact Veltrix as soon as possible and provide photographs or videos where requested.

8. Delivery Delays

Delivery may be delayed due to circumstances such as:

• Weather conditions
• Transportation disruptions
• Traffic or road restrictions
• Natural disasters
• Government restrictions
• Strikes
• Courier-related delays
• Incorrect customer information
• Other circumstances beyond Veltrix’s reasonable control

We will make reasonable efforts to assist customers in case of significant delivery delays.

9. Failed Delivery

If the delivery partner is unable to deliver the product because the customer is unavailable or the provided address/contact information is incorrect, another delivery attempt may be made.

Additional charges may apply depending on the circumstances.

10. Product Damage During Transit

If a product appears to have been damaged during transportation, please contact Veltrix promptly after delivery.

Customers may be asked to provide photographs, videos, packaging details, or other information to help us investigate the issue with the delivery partner.

11. Cancellation & Returns

Cancellation, return, and refund requests are subject to the applicable Cancellation, Return & Refund Policy of Veltrix.

For products that have already been dispatched, additional conditions may apply.

12. Contact Us

For questions regarding your shipment or delivery, contact:

Veltrix
Main Road, 64,
Suramangalam, Leigh Bazaar,
Salem, Tamil Nadu – 636004, India

Phone / WhatsApp: +91 79700 27272
Email: reachveltrix@gmail.com

Packed with Care. Delivered to Your Door.

Veltrix — Built to Carry Your Ride.